Privacy Policy

1) Who we are

cachetierlab.com is an LLC registered in Ukraine. Address: 14 Velyka Vasylkivska St, Kyiv, 01004, Ukraine. E-mail: contact@cachetierlab.com. Phone: +380 734 354 3138. Registration ID (EDRPOU): 51315448.

Legal representative: Sara Lopez, Managing Director.

2) Personal data we collect

• Name (if you provide it via the contact form).
• Contact details (e-mail and phone, if provided).
• Message content (if you include it in your inquiry).
• Technical data (e.g., IP address, browser/device identifiers, pages viewed, approximate location from IP, access logs) to ensure website operation and security.
• Cookie-related data when cookies are used to store/access information about your preferences and/or for analytical/security purposes.

We do not knowingly collect sensitive personal data unless you provide it voluntarily in your message.

3) How we use your data

We use personal data to:

• respond to inquiries and contact you regarding an auto concierge service in Kyiv;
• process and route contact/lead submissions;
• manage website functionality and prevent fraud/abuse;
• improve user experience and troubleshoot technical issues.

4) Legal basis for processing (Ukraine)

Your personal data is processed under the Law of Ukraine “On Personal Data” dated 01.06.2010 № 2297-VI, including for purposes such as handling requests submitted via our website and ensuring technical and security operations.

5) Contact and lead forms

When you submit the contact/lead form, we collect the data you provide to process your request and respond to you. Submissions are sent to our processing endpoint and, after submission, your browser will be redirected to a thank-you page. We do not implement custom validation or alternative success flows on the submit action.

6) Data sharing

We may share personal data only as necessary to perform services and ensure website operations, including with:

• service providers/contractors (e.g., hosting, technical maintenance, payment-related services if applicable);
• our authorized representatives and advisors when required to handle inquiries or protect rights;
• government authorities when legally required.

We require such recipients to protect personal data and process it only for the relevant purposes.

7) International data transfers

If any processing involves transfer to countries outside Ukraine, we implement appropriate safeguards to ensure protection of personal data in line with applicable Ukrainian requirements.

8) Retention

We retain personal data only for as long as necessary for the purposes described above, including to respond to your inquiry, maintain records required for compliance, and protect our legal interests. Retention periods depend on the nature of the request and applicable legal/operational requirements.

9) Your rights

Under the Law of Ukraine “On Personal Data” (01.06.2010 № 2297-VI) and other applicable legislation, you may request access to your personal data, correction of inaccurate data, and in certain cases request deletion or limitation of processing. You may also withdraw consent where processing is based on consent (if applicable), and you may submit complaints regarding data processing.

10) Cookies

We may use cookies to operate the website and understand usage patterns. Where cookies involve personal data, processing is carried out in accordance with the Law of Ukraine “On Personal Data” (01.06.2010 № 2297-VI). You can manage cookies through your browser settings.

11) Distance contract / electronic commerce notice

If you place an order via the website in a manner that qualifies as concluding a distance contract, we provide mandatory pre-contract information in accordance with Закон України «Про захист прав споживачів» від 12.05.1991 № 1023-XII (зокрема стаття 13 «Право споживача у разі укладення договору на відстані»).

If the website functions as an online (electronic commerce) marketplace/order channel, consumer-accessible information about the electronic commerce subject and related procedural details is provided in accordance with Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII.

12) Advertising identification (if applicable)

If any content on the website is presented as advertising/sponsored, it will be clearly identified using the required wording, including the citation: Закон України «Про рекламу» від 03.07.1996 № 270/96-ВР (зокрема стаття 9 «Ідентифікація реклами»).

13) Contact us

To exercise your rights or ask questions about data processing, contact: